Supported ticket formats and limitations
For direct uploads, TicketPlan supports PDF files. Via email, TicketPlan can also process a ticket email with a PDF attachment or useful booking details. Other standalone file formats cannot be uploaded directly.
What is supported?
- PDF files selected in the app.
- PDF files shared with TicketPlan from another app.
- PDF attachments in a forwarded ticket email.
- Ticket emails with recognisable event details; the result depends on the email content.
- PDFs with multiple pages or admission tickets.
Known limitations
- Images, Wallet passes and other standalone file types are not direct upload formats.
- Scans without readable text may be recognised less completely.
- Damaged, encrypted or password-protected PDFs may not process correctly.
- Links behind an extra login, captcha or expired session do not always work automatically.
- A provider may change its ticket layout, temporarily reducing recognition quality.
When a format is not recognised correctly
The ticket may still appear under Complete information. Open it and add the missing event details manually. Where possible, use the original PDF rather than a screenshot.