What to do when ticket import fails
Missing details usually do not mean your ticket is gone. First check Complete information, verify the file or email sender and manually complete recognised details when needed.
The ticket appears under Complete information
- Open Home or Tickets and find Complete information at the top.
- Open the ticket and check which fields are missing.
- Add the event name, date, time or venue manually and save the change.
- Then check the admission ticket itself; editing event details does not change its validity.
The PDF is rejected or not recognised
- Check that it is a real PDF file rather than a renamed image.
- Use the original download instead of a screenshot or scan.
- Open the file to check that it is not damaged or password-protected.
- A duplicate is not added again; TicketPlan shows a notification instead.
A forwarded email is not matched
- Send it from the email address on your TicketPlan account.
- Use your exact personal TicketPlan address as the recipient.
- Keep the original email content and PDF attachments.
- Check Account > Account settings if your personal address is not visible yet.